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Frequently Asked Questions


Why choose an orthodontist?

An orthodontist has 2-3 years of specialized university training beyond dental school and is a specialist at straightening teeth and guiding facial development. A dentist may see only a handful of orthodontic patients in a year, not nearly enough to develop the knowledge and skill required to properly treat a variety of problems. An orthodontist only practices orthodontics and treats hundreds of patients.

Do I need a referral?

No. While some of our patients are referred to us by their family dentist, many others hear about us from their family and friends, or from reading our reviews. We will communicate with your dentist, but we do not need a referral.

What is the best age to see an orthodontist?

The American Association of Orthodontists recommends that all children visit an orthodontist by age 7. Many young patients don’t need anything more than observation while their permanent teeth are growing into place; however, some young patients may have problems that require immediate intervention. Dr. MacKenzie will answer all your questions during the free consult.

Will my teeth straighten out as they grow?

No, they will not. The space available for the front teeth does not increase as you grow. In most people, after age 6 the teeth get more crowded.

Can orthodontic correction happen while my child still has baby teeth?

Yes. Some orthodontic problems are severe enough to require early intervention to prevent them from becoming more severe and to improve self-esteem and self-image. If a patient is not yet ready for treatment, we will follow that patient’s growth and development until the time is right for treatment to begin.

Is it too late for orthodontic treatment if I am an adult?

Absolutely not! No patient is ever “too old” to wear braces. In fact, one in five orthodontic patients is an adult. Dr. MacKenzie has extensive experience with Invisalign and will offer you an almost invisible treatment option.

How much do braces and Invisalign cost?

The cost of regular braces and Invisalign is usually the same. We will be happy to give you a quote at the free consultation. We need to examine your teeth and take photos/x-rays in order to determine the cost of treatment.

Do you direct bill insurance?

Yes. We direct bill most insurance companies, which makes treatment more affordable to you.

Do you have payment plans?

Yes. We offer a variety of payment plans, all of which are interest-free. Some payment plans do not require a downpayment. We would like to make treatment affordable and accessible to our patients. We accept Visa, Mastercard, debit and e-transfers.

Do I need to see my general dentist during treatment?

Yes! Regular checkups with your dentist are very important. Your family dentist will determine the intervals between cleaning appointments while you are in braces.

How long are retainers worn?

Retainers are worn at night indefinitely for as long as you want to have straight teeth (which should be forever). Some patients are able to wear their retainers every second night, but most patients wear their retainers every night.

Will my wisdom teeth affect the straightness of my teeth and bite?

Wisdom teeth that are positioned improperly may affect the health of the adjacent teeth and bone. An x-ray at the right time will show if they need to be removed. You have to wear retainers indefinitely whether the wisdom teeth are present or not in order to maintain the straightness of your teeth.

What should I expect during my first appointment after the pandemic?

We’ll be thrilled to see you! We’ve been waiting for a long time and have been preparing to see our patients. At MacKenzie Orthodontics, your health and safety is our primary concern. We practice meticulous infection control and meet or exceed the standards of the Canadian Association of Orthodontists for post-COVID-19 workplace safety. Here are the changes that you may see:

  • prior to your appointment we’ll send you a pre-screening form for symptoms
  • your car will be the waiting room, text us once you arrive: only the patient is allowed in the building
  • we will screen you for symptoms and will take your temperature prior to the appointment
  • make sure that your teeth are thoroughly brushed before you come in: our brushing stations are closed
  • we’ll be wearing all the necessary personal protective equipment to ensure that you and our team are safe during the appointment
  • we’ll be practicing physical distancing as much as possible in the dental office setting
  • we’ll call you to schedule your new appointment
  • all our forms and reminders will be online

Orthodontist in Saint John, Rothesay, Quispamsis, St. Stephen. Braces and Invisalign for children, teens and adults.

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