Refer a Patient to MacKenzie Orthodontics

When to refer

Dentists most often refer patients to us for:

• Crowded teeth or spacing between the teeth
• A crossbite
• A deep bite or an open bite
• Excess overjet
• An underbite
• Baby teeth lost early or late
• Thumb or finger sucking past age 4 or 5
• Mouth breathing or snoring (airway orthodontics)
• Questions about a child’s jaw growth (growth monitoring)
• Jaw joint pain or clicking (TMJ treatment)
• Adults who would like straighter teeth, at any age

Not sure if it is time? Call us at (506) 633-0555.

What we treat

• Early treatment for children aged 6 to 10, including palatal expanders
• Braces: silver, clear ceramic and self-ligating
• Invisalign, Angel Aligner and other clear aligners
• Smile Touch Up, for teeth that have moved after earlier treatment
• Orthognathic (jaw) surgery cases
• Airway orthodontics and sleep apnea
• TMJ treatment
• Cleft lip and palate care, as the orthodontist on the team at the Saint John Regional Hospital
• Accelerated orthodontics with Propel
• Retainers

How a referral works

1. You refer. Fill in the referral form on this page, call (506) 633-0555, email info@sjortho.ca, or send our referral sheet with the family. Recent x-rays help but are not needed.
2. We see the family. A free consultation with Dr. MacKenzie at whichever of our three offices suits them: exam, digital x-rays, photos, a 3D scan and a smile simulation, in about 40 minutes.
3. You get our letter. Dr. MacKenzie writes to you with what she found and her treatment plan.
4. We keep you informed. During treatment we send you dental letters for cleanings and extractions, and your patient keeps seeing you for regular dental care.

For the families you refer

The first consultation is free, with no obligation. Payment plans start at $250 a month, with 0% interest and a low or no down payment, and we bill insurance directly. See Payment Plans.

Referral sheet

Prefer paper? Our one-page referral sheet can be filled in on screen or printed. Email it to info@sjortho.ca, or give it to the family to bring.

Download the referral sheet (PDF)

How do I refer a patient to MacKenzie Orthodontics?

Fill in the referral form on this page, call us at (506) 633-0555 or email info@sjortho.ca, or send our referral sheet. You can also ask the family to book a free consultation online. Families who use our Free Consult form can name your practice where the form asks who referred them. Our team gets back to them within one business day.

What should I send with a referral?

Send recent x-rays and your notes if you have them. Neither is required, because every consultation includes our own digital x-rays. A line on what prompted the referral tells Dr. MacKenzie what you would like her to look at.

What happens after I refer a patient?

The family meets Dr. MacKenzie for a free consultation. Afterwards we send you a letter with the diagnosis and the treatment plan. The consultation includes a clinical exam, digital x-rays, clinical photos, a 3D intraoral scan and a personalized smile simulation, with no cost and no obligation. Most consultations take about 40 minutes. Read about the first visit.

Will you keep me informed during treatment?

Yes. As well as the letter after the consultation, we send you dental letters during treatment for cleanings and extractions. Regular dental cleanings matter while a patient wears braces or aligners, and our team checks oral hygiene at every appointment. See oral hygiene during orthodontic treatment.

Does my patient need a dental check-up before treatment?

Yes. Before braces or aligners go on, your patient needs a dental check-up and cleaning within the last 12 months.

Do you send a letter when treatment ends?

Yes. When treatment ends, we send you a letter.

Do you line teeth up before crowns, bridges or implants?

Yes. We line teeth up for dentists before crowns, bridges or implants.

When should I refer a patient?

We recommend a first orthodontic assessment around age 7, in line with guidance from the Canadian Association of Orthodontists. Patients of any age are welcome, and we have treated adults into their 80s. Signs that often prompt a referral include crowding, a crossbite, a deep or open bite, excess overjet, an underbite, early or late loss of baby teeth, thumb sucking past age 4 or 5, and mouth breathing or snoring. Most children we see at 7 are simply monitored with a checkup every year. See orthodontic issues we treat and treatment for children aged 6 to 10.

Can you see a child younger than 7?

Yes. If a child has a cleft, a craniofacial condition or another concern that you feel needs an earlier look, we are glad to see them well before age 7. Dr. MacKenzie has been the orthodontist on the Cleft Lip and Palate Team at the Saint John Regional Hospital since 2019, and she regularly evaluates infants and young children.

Which office will my patient visit?

The family chooses whichever of our three offices is most convenient. All three share one phone number, (506) 633-0555. Our offices are at 53 King Street, Saint John, NB E2L 1G5; 120 Millennium Drive, Quispamsis, NB E2E 0C6; and 141 King Street, St. Stephen, NB E3L 2C7. Our St. Stephen office welcomes patients from throughout Charlotte County, including St. George and St. Andrews. See our Saint John, Quispamsis and Rothesay and St. Stephen pages. To refer a patient, call (506) 633-0555 or email info@sjortho.ca.

Written by: Dr. Liliya MacKenzie, an orthodontist in New Brunswick, Canada, and a graduate of Mount Allison University, McGill University, and the University of Rochester. Dr. MacKenzie is a specialist in Orthodontics and Dentofacial Orthopedics, a Fellow of the Royal College of Dentists of Canada and an orthodontist on the Cleft Lip and Palate Team at the Saint John Regional Hospital.